The Center for Exhibition Industry Research (CEIR) recently published a report that urges exhibitors to provide special attention and programs for attendes from key client/prospect companies. The report found that these influential attendees are responsible for large orders and for generating buzz around the event itself. CEIR recommends that meetings and initiatives aimed at C-level attendees become the domain of senior management from exhibiting companies.
One idea, suggests the author of the report, is that loyalty programs be put in place for key customers and prospects. Discounted admission, networking opportunities, VIP airport transportation and other initiatives that not only make the attendees feel valued but also facilitate the trade show experience are recommended.
Among other key findings of CEIR’s research are:
- Trade shows attract new prospects: CEIR found that there are many ‘hidden prospects’ unknown to exhibitors until they meet on the show floor. In most industries, 77% of qualified attendees were found to be new prospects, while in medical the number jumps to 80% and falls in retail and high-tech to 61%–still a significant number.
- 82% of trade show attendees have influence over their companies’ purchasing decisions: 39% have final authority, 26% are specifiers, 51% recommend purchases. (CEIR acknowledges the total of these percentages is more than 100%; net values were used.)
- 65% of trade show attendees attend more than one show annually, while more than one third attend only one show per year.
- Attendees average 8.3 hours on the show floor over 2.3 days. Retail attendees spend 10.5 hours over 2.4 days, while tech visitors are on the floor 9.2 hours over 2.2 days. Medical attendees visit the floor approximately 6.5 hours over 2.6 days.
- On average, one third of the attendees at a trade show are attending for the first time.
The author of this CEIR study was Michelle Bruno at The Bruno Group.